dkbd Privacy Policy — Your Information Is Our Responsibility

1 Introduction and Applicability

dkbd (referred to hereafter as "we", "our", or "platform") provides a safe and reliable online casino and betting service for players in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and protect the personal information of users of our website dkbd.cam.

By using this website, creating an account, or using any of our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please do not use our platform.

This Policy applies to all individuals who use dkbd's services — whether registered members or guest users. Our Privacy Policy has been developed in line with local and international best practices for data protection.

2 What Information We Collect

dkbd only collects information that is necessary to provide you with the best possible service. The information we may collect is as follows:

Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Identity document details (national ID, passport, etc. — where applicable)

Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
• Deposit and withdrawal history
• Betting and gaming transaction records

Technical Information

• IP address and device type
• Browser version and operating system
• Login time, session duration, and usage patterns
• Cookie and local storage data

3 How We Collect Information

We collect your information in the following ways:

Directly from you

You provide information yourself during account registration, identity verification, deposit and withdrawal requests, and when contacting our support team. This information is sent directly to our secure servers.

Automatically

When you use our platform, our systems automatically collect certain technical information — such as IP address, browser details, and page visit data. This is used to ensure platform security and improve your experience.

Through third parties

In some cases we may receive necessary information from payment processors or identity verification services. In such cases, the relevant third party's own privacy policy will apply.

4 Purpose of Using Information

dkbd uses your information only for specific and legitimate purposes. We never use your information unnecessarily. The main purposes for using information are as follows:

• Account management: Creating, verifying, and managing your account.
• Service delivery: Ensuring gaming, betting, deposit, and withdrawal functionality.
• Security: Preventing fraud, money laundering, and unlawful activity.
• Customer support: Resolving your complaints and queries.
• Responsible gaming: Identifying excessive betting patterns and providing assistance.
• Platform improvement: Analysing usage patterns to improve the experience.
• Legal compliance: Adhering to applicable laws and regulations.
• Communication: Sending important updates, policy changes, and security alerts.

We never sell your information to third parties for marketing purposes without your consent.

5 Sharing Information with Third Parties

dkbd does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Service providers

Payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology service providers receive only the necessary and specific information required. They are contractually bound to keep your information secure in accordance with the terms of our agreement.

Legal obligations

If there is a court order or legal process, we may provide the necessary information to the relevant authorities. In such cases we provide only the information that is legally required.

Business transfers

If the ownership of dkbd's business changes, your information may be transferred to the new owner. In that case, the terms of this Privacy Policy will continue to apply.

6 Cookies and Tracking Technologies

Our platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.

Types of cookies we use

• Essential cookies: Required to maintain login sessions and security.
• Functionality cookies: Remember your preferences and settings.
• Analytics cookies: Analyse platform usage to improve performance.

You can manage cookies from your browser settings. Please note that disabling cookies may cause some platform features to not work properly.

7 Data Storage and Security

dkbd gives the highest priority to the security of your information. We apply industry-standard security measures:

• SSL encryption: All data transmissions are protected by 256-bit SSL encryption.
• Firewall protection: Advanced firewall systems prevent unauthorised access.
• Regular audits: Security measures are regularly reviewed and tested.
• Limited access: Only authorised staff can access the information they need.
• Password encryption: All passwords are stored in encrypted form, never in plain text.

Data retention period

We retain your information for as long as it is necessary to provide the service or as required by legal obligations. Even after an account is closed, some information may be retained for a specified period for legal reasons. All transaction records for active accounts are kept secure for the necessary duration.

While we ensure the highest security measures, no digital system is completely impenetrable. In the event of a security breach, we will promptly notify affected users and take the necessary steps.

8 Your Rights

As a dkbd user, you have the following rights regarding your own information:

Right to access

You can find out at any time what information we hold about you and how it is being used. Contact our support team to make this request.

Right to rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be changed directly from your account settings.

Right to erasure

In certain circumstances you may request that your personal information be deleted. However, if there are legal obligations or ongoing disputes, this request may not take effect immediately.

Right to object to processing

You may opt out of marketing communications at any time. However, communications relating to essential services may continue.

To exercise any of the above rights, contact us at [email protected]. We will aim to respond within 30 business days.

9 Protection of Minors

dkbd strictly provides services only to those aged 21 or over. We do not intentionally collect any information from minors.

Age verification at the time of registration is an essential part of our process. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.

If you believe a minor is using our services, please contact us.

10 Third-Party Links

Our platform may have connections to certain third-party services — such as payment gateways, game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, Ezugi, etc.) and analytics services.

These third parties have their own privacy policies for which dkbd is not responsible. We recommend that you review the policies of the relevant services. However, we ensure that all providers partnered with us follow international data protection standards.

11 Policy Changes and Updates

dkbd reserves the right to amend this Privacy Policy as needed. If any significant changes are made to the Policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• Through a notification displayed when you log in to the platform.
• The "Last updated" date at the top of this page will be changed.

If you continue to use the platform after changes take effect, you will be considered to have accepted the new policy. If you do not agree with the changes, you may request that your account be closed.

12 Contact

If you have any questions, concerns, or requests about this Privacy Policy, please get in touch with us. Our dedicated support team is always ready to help you.

Related Policies

Along with our Privacy Policy, please also read the following documents:

• Terms & Conditions — Detailed terms for using the service
• Responsible Gaming — Guidelines for safe and healthy gaming
• FAQ — Answers to frequently asked questions