Safe Gaming Guidelines

dkbd — Responsible Gaming — Your Control, Your Choice

Play for fun, not out of pressure. dkbd helps you set safe limits, take breaks, and get support when you need it.

Core Principles

What Does Responsible Gaming Mean?

Online casino and betting is an entertainment activity — but it is only enjoyable when you play consciously and within your means. dkbd believes that every player should have complete control over their own gaming. Responsible gaming on our platform means: playing within set limits, keeping track of your time and money, and never mixing gaming with the main goals of your life.

We are committed to creating a transparent and safe environment for players in Bangladesh. Your enjoyment and your protection are equally important to us. That is why we think not only about your gaming experience, but also about your overall well-being.

To open an account and play on dkbd, you must be 21 years of age or older. Participation by minors is strictly prohibited.

Protection Tools

Our Protection Tools and Features

We provide a number of effective tools to keep you safe on dkbd.

Deposit Limit Setting

Set a maximum daily, weekly, or monthly deposit limit. This limit cannot be exceeded, so your budget always stays in your hands.

Time Limit Setting

Set a daily play time limit. When the set time is up, the system will alert you and give you the option to end the session.

Self-Exclusion

If you feel your gaming is getting out of control, you can temporarily or permanently close your account for a specified period.

Gaming History

You can view a detailed record of all your bets, deposits, and withdrawals at any time. Stay transparent and aware.

24/7 Support

Our Bengali live chat support team is by your side seven days a week, twenty-four hours a day. Do not hesitate to share any concerns.

Cooling-Off Break

Activate a cooling-off period for any duration from 24 hours to 30 days. During this time, no deposits or bets will be allowed.

Warning Signs

Signs of Problem Gambling

When gaming crosses the line from entertainment into a problem, certain specific signs appear. If you or someone you know shows the signs below, please seek support right away.

If these signs appear, contact our support team immediately or use the self-exclusion tool.

  • Repeatedly returning and placing larger bets to try to recover lost money.
  • Hiding time and money spent on gaming from family, friends, or work.
  • Feeling restless, irritable, or anxious when not gaming.
  • Taking on debt or breaking into savings to fund gaming.
  • Continuing to play beyond the time and money you set for yourself.
  • Repeatedly trying to control your gaming but failing to do so.
  • Gaming causing problems in your professional or personal life.
Self-Review

Ask Yourself

Think honestly about the points below. If the answer to more than one question is "Yes", it is wise to seek help.

  • Do you sometimes bet more than you can afford?
  • Do you hide your gaming from family or friends?
  • Do you keep placing bets one after another trying to win back money you have lost?
  • Do you find it hard to stop yourself even when you want to quit gaming?
  • Do you feel that gaming is harming your daily life or relationships?
  • Have you taken on debt, or thought about doing so, to cover your gaming costs?

If the answer to any of the questions above is "Yes", contact us on live chat or write directly to [email protected]. Our team will support you without judgment.

Process

How to Use Our Protection Tools

Activate safety limits on your account in just a few steps.

1

Log In

Log in to your dkbd account and go to your profile or account settings.

2

Select Responsible Gaming

Find the "Responsible Gaming" option in the menu.

3

Set Your Limits

Choose from deposit limits, time limits, cooling-off, or self-exclusion — whichever suits your needs.

4

Get Support

If you run into any issues or need further guidance, let us know via our 24/7 live chat.

21+ Policy

Protection of Minors

dkbd strictly prohibits anyone under 21 from playing. We verify age at the time of account registration and may request additional identity verification at any time.

If there are minors in your household, use parental control software on your device. Never share your account password with anyone.

Family Protection

Keep your account secure from younger members of the family.

Age Verification

Confirm your age at registration using a government-issued identity document.

Healthy Habits

Tips for Safe and Healthy Gaming

Play for Entertainment Only

See gaming as entertainment, not as a source of income.

Set a Budget in Advance

Play only with an amount you can afford to lose without it causing you problems.

Take Regular Breaks

Make a habit of taking breaks rather than playing for long stretches at a time.

Do Not Play When Under Stress

Placing bets while angry, frustrated, or anxious increases the risk of making poor decisions.

Do Not Chase Losses

Accept a loss when it happens — trying to immediately recover your losses only makes the situation worse.

Relationships and Responsibilities Come First

Always give priority to family, work, and social life over gaming.

Frequently Asked Questions

Questions and Answers About Responsible Gaming

Here are answers to some common questions about responsible gaming.

Activating self-exclusion will temporarily or permanently close your account. During this period, no deposits, bets, or participation in any games will be possible. It cannot be reversed before the specified period ends.

Reducing your deposit limit takes effect immediately. However, a request to increase the limit may take up to 7 days to process — this is intentional, so you have the opportunity to reconsider your decision.

A cooling-off period is a short-term break (usually 24 hours to 30 days) — during this time play is paused, but your account is automatically reactivated at the end of the period. Self-exclusion is a long-term or permanent solution — your account will not be reopened unless you consciously request it.

You can speak to our support team at any time through our 24/7 Bengali live chat. You can also email us at [email protected] and we will respond promptly. Do not hesitate to reach out if you have any questions or concerns.

No. dkbd strictly prohibits anyone under the age of 21 from any form of gaming or betting. Age is verified at the time of account registration and identity documents may be requested in cases of doubt.

The time tracking feature records the duration of each of your sessions and sends a notification when you reach a set limit. You can choose to continue the session or end it — the decision is entirely yours.

Stay Safe While Having Fun

Play responsibly on dkbd. Enjoy our game lobby, cricket, slots, and much more — all within your own limits.

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